Legal

Privacy Policy

How Vernox Studio collects, uses, and protects your information when you use our web design, branding, and digital services.

Last updated: June 2025

Our Commitment to Your Privacy

Vernox Studio is a web design, branding, and digital solutions agency based in Kampala, Uganda. We work with businesses across East Africa and beyond. When you engage with us — whether through our website, consultations, or project work — we handle your data with care, transparency, and respect. This policy explains exactly what we collect, why, and how you stay in control.

Section 1

Information We Collect

We only collect information that is necessary to deliver our services, communicate with you, and improve our platform. Here's what that includes:

Personal Information

Full name, email address, and phone number
Company name and job title
Billing and payment details for invoicing
Communication preferences and history

Technical Data

IP address, browser type, and device info
Pages visited, time spent, and navigation patterns
Referral source (search, social, direct)
Cookie identifiers and local storage data

Project Information

Project briefs, goals, and requirements
Brand assets, logos, images, and copy you provide
Hosting credentials and CMS access (when needed)
Feedback and revision requests

Communication Data

Email correspondence and meeting notes
Consultation form submissions
Quote requests and inquiry details
Newsletter subscription status

Section 2

How We Use Your Information

Every use of your data ties directly to delivering our services, maintaining our business, or improving your experience. We never use your data for unrelated purposes.

Service Delivery

Designing and developing your website, creating brand assets, managing your project timeline, processing payments, providing post-launch support, and hosting management.

Communication

Responding to inquiries, sending project updates, sharing proposals and invoices, scheduling consultations, and providing support responses.

Platform Improvement

Analyzing how visitors use our website to improve content, navigation, and performance. Understanding which services are most relevant to our audience.

Marketing (Only With Consent)

Sending newsletters, service updates, and promotional content. You only receive marketing communications if you explicitly opt in, and you can unsubscribe at any time.

Legal & Security

Complying with Ugandan and international data protection laws, preventing fraud, protecting our platform from abuse, and enforcing our terms of service.

Section 3

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share data in these specific circumstances:

Service Providers

Trusted tools we use to run our business: web hosting (for client sites), payment processing (invoices), email delivery, and analytics. All providers are bound by data protection agreements.

Legal Requirements

When required by Ugandan law, court orders, or regulatory authorities. We only disclose the minimum data necessary and will notify you where legally permitted.

Business Transfers

In the unlikely event of a merger, acquisition, or sale of assets, your data may transfer to the new entity with continued protection under this policy.

With Your Consent

Any sharing beyond the above categories only happens with your explicit consent. We will clearly explain what, why, and with whom before sharing.

Section 4

Cookies & Tracking Technologies

Cookies are small text files stored on your device when you visit our website. We use them to make the site work properly and understand how it's used. You can manage preferences using the cookie banner or your browser settings.

Essential

Always On

Required for the website to function — session management, security, and remembering your cookie consent choice. Cannot be disabled.

Analytics

Optional

Help us understand how visitors interact with vernoxstudio.com — which pages are popular, where people drop off, and how to improve the experience. We use privacy-respecting analytics.

Marketing

Optional

Used by advertising platforms to show relevant ads to people who have previously visited our site. These are only activated if you give explicit consent.

Section 5

Data Security & Protection

We treat your data security seriously. While no system is completely immune, we implement industry-standard measures appropriate for a digital agency handling client creative assets and business information.

SSL Encryption

All data transmitted to and from our website is encrypted via HTTPS/TLS

Access Controls

Role-based access ensures only authorized team members see your data

Secure Hosting

Client files and project data stored on secure, monitored cloud infrastructure

Regular Updates

Software, plugins, and security patches kept current across all systems

Section 6

Your Rights & Choices

Under the Uganda Data Protection and Privacy Act (2019) and related regulations, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you, along with information about how it's processed.

Right to Rectification

Correct inaccurate or incomplete personal information we hold about you.

Right to Erasure

Request deletion of your personal data, subject to legal retention obligations.

Right to Object

Object to processing of your data for marketing purposes or other legitimate interests.

Data Portability

Receive your personal data in a structured, commonly used format (e.g., PDF, CSV).

Right to Withdraw Consent

Withdraw consent for any data processing based on your consent at any time, without affecting lawfulness prior to withdrawal.

To exercise any right, email us at privacy@vernoxstudio.com. We will acknowledge your request within 3 business days and respond fully within 30 days.

Section 7

Data Retention

We keep your data only as long as necessary. Different types of data have different retention periods based on legal requirements and business needs:

Client Account Data

Duration of the business relationship plus 2 years

~2 years after closure

Project Files & Assets

Kept for support, reference, and legal records

5 years after delivery

Marketing Data

Email lists and newsletter subscriptions

Until unsubscribed

Section 8

Children's Privacy

Our services are designed for businesses and professionals, not children. We do not knowingly collect personal information from anyone under 18 years of age.

If we become aware that we have inadvertently collected data from a person under 18, we will take immediate steps to delete that information from our systems. If you believe a minor has provided us with personal data, please contact privacy@vernoxstudio.com.

Section 9

Updates to This Policy

We review this policy regularly and may update it to reflect changes in our services, technology, or legal requirements. When we make changes:

Notification

We will update the "Last updated" date and notify registered clients via email for material changes.

Continued Use

Continued use of our website or services after updates constitutes acceptance of the revised policy.

Section 10

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, reach out to us:

Email

privacy@vernoxstudio.com

For privacy inquiries and data requests

info@vernoxstudio.com

General inquiries and project questions

Location

Vernox Studio

Kampala, Uganda

Mon – Fri, 8:00 AM – 6:00 PM EAT

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